Summary:
  
This article explains how to reset your Microsoft/Okta password using the self-service portal.  
Audience:

- All Users
Prerequisites:

- Access requirements: 

Your email address and a signed in Microsoft Authenticator application 

- Required tools or permissions:

Microsoft Authenticator application installed on phone and Signed In
Access to the Internet
 
Steps:
1. Open the following Link:

https://aka.ms/sspr

This link can be accessed on any internet connected device including:

• Mobile Phones (Browser)

• Personal computers

• Etc


2. Enter in the required fields as seen below:


3. Select ‘I forgot my password’.
 

4. Select the preferred verification: 


5. On your device with Microsoft Authenticator, open it up and find your Avance account. It should display a 6 digit code. input that in the screen and press "Next"


6. Enter your new Avance Account password:


7. Once confirmed, select "Finish"


You should then receive confirmation via email that your password was successfully updated. It can take up to 5 minutes to apply this change.


8. Once you have updated it, open https://avancecro.okta.com/ in your browser and sign in with the new password

9. Once that is successful, press the "Windows + L" keys on your keyboard to Lock your device. Then unlock it using that new password to refresh your Microsoft Passwords


10. Updating your password may also require you to re map your Shared Drives (Z:, R:, S: ect.) please follow the link below to complete that if you need assistance.

Expected Outcome:

You should now have reset your password and can sign into both Okta and unlock your device with it.
  
Troubleshooting:
- Issue: Code is not being accepted
  Solution: Ensure that you are using Microsoft Authenticator for the code and not Okta Verify
  
- Issue: No code is displayed on the phone
  Solution: Contact the IT Helpdesk for assistance

-Issue: The new password is not being accepted after changing
 Solution: Wait 5 minutes and try again, otherwise contact IT Helpdesk for assistance
  
Other Relevant KB:
- Reconnecting to Z: Drive - https://helpdesk.avancecro.com/support/solutions/articles/75000155982